Strategic Leadership & Team Management:
- Develop the annual business plans, set and execute strategic goals to drive revenue growth and profitability within the parts division.
- Oversee all aspects of parts business operations, including sales, inventory management, vendor relations, and customer service.
- Collaborate with senior leadership to align parts department strategies with company objectives.
- Engage with Olympic International Service and Sales business units to understand the needs and develop collaboration strategies.
- Recruit, lead, manage, and develop the parts department team to achieve business objectives.
- Be an exceptional listener, foster an inspiring team-work environment; assist team members in problem solving.
Sales Growth & Profitability:
- Develop and implement sales strategies to meet or exceed sales targets for HVAC parts and components.
- Monitor and analyze parts sales performance, identifying opportunities to drive growth and profitability.
- Work with the sales team and inside sales to develop and execute promotions, pricing strategies, and product offers.
- Build and maintain relationships with key customers, including HVAC contractors, service technicians, and other clients, to drive repeat business and customer loyalty.
Warehouse, Inventory & Vendor Management:
- Oversee warehousing and inventory management to ensure the availability of high-demand HVAC parts while preventing overstocking and understocking.
- Establish and maintain strong relationships with key suppliers and manufacturers to ensure the timely procurement of quality parts.
- Negotiate pricing, delivery terms, and purchase agreements with suppliers to maximize profitability and cost-efficiency.
- Ensure accurate forecasting and replenishment of stock based on customer demand and sales trends.
- Set high standards for safety, ensuring that all safety regulations and procedures are adhered to.
- Develop and implement processes to ensure parts ordering, receiving, storage, and sales.
- Optimize warehouse space and inventory layout for maximum efficiency and ease of access.
Customer Service Excellence:
- Ensure that customers receive exceptional service, timely deliveries, and accurate product information.
- Lead the efforts to improve customer experience and increase satisfaction through ensuring swift and satisfactory resolution of issues, and engagement with clients.
Financial Oversight & Reporting:
- Manage the parts department budget, ensuring that expenses are controlled, and financial targets are met. Ensure inventory levels, and other key metrics are maintained.
- Monitor the parts business financial health and suggest corrective actions as needed to maintain profitability.
Marketing & Product Knowledge:
- Collaborate with the marketing team to create and execute promotional campaigns that increase parts sales.
- Stay up to date with industry trends and new product offers, ensuring the company’s parts inventory is competitive and in-demand.
- Mentor the sales team to educate customers about new products and solutions that may improve their HVAC systems or services.
- Perform additional responsibilities as assigned.
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